Refund Policy

To ensure prompt order processing, cancellations must be made within 48 hours of placing your order. You can cancel by contacting us via email.

After placing your order, a Choice Furniture representative will email you to confirm details and verify accuracy. Your payment will be processed after you confirm or 48 hours after the initial transaction, whichever comes first.

• Within 24 hours: Full refund, no fees Exclusions apply if the item is in the warehouse or in transit

• After 24 hours: 3% non-negotiable payment processing fee.

• Products in Choice Furniture’s possession, in transit, or ready for delivery: 70% refund (covers processing, picking, and handling). Delivery fees are non-refundable.

• Backordered items: If you choose to wait for backordered items, your order becomes a non-cancellable “special order.”

• Shipped items: Orders cannot be cancelled once shipped. A 30% restocking fee and return shipping costs may apply.

• Full refund (minus 3% fee) if:

• Order is cancelled due to the merchant’s inability to meet the estimated time of arrival (ETA).

• Item is not in transit to Choice Furniture’s warehouse or your residence.

• 30% cancellation fee if:

• Item is in transit.

• Refunds will be issued to the original payment method.

• Refunds may take time to process depending on your financial institution.

• If a refund or chargeback is issued, ownership of the merchandise automatically reverts to the merchant.

• You are responsible for returning the merchandise in its original condition and assisting with the return process.

• Failure to return the merchandise may result in legal action.

Refunds are only offered in specific cases related to delivery, such as if an item cannot be delivered due to access issues (e.g., the item does not fit through the door). A 30% restocking fee applies, and 70% of the total will be refunded.

This policy is subject to change. We encourage you to review it periodically. For any questions or concerns, please contact us via email.